Refund & Cancellation Policy
We want you to be happy with GreatAutomate. This page explains how subscriptions renew, how to cancel, and when refunds are available. It applies to all paid plans bought through our website.
At a glance
- Cancel anytime. Cancelling stops the next renewal; you keep Pro until the end of the period you paid for.
- 7-day money-back guarantee on your first subscription payment, as long as the plan has only seen light use.
- Renewals can be refunded if you ask within 48 hours of the charge and have not used Pro in the new period.
- One-time passes are refundable within 7 days if unused.
How billing works
- Monthly and yearly subscriptions renew automatically at the end of each period at the price shown at checkout, until you cancel. Our payment partner (Dodo Payments or Polar, whichever processed your checkout) e-mails you a receipt for every charge.
- One-time passes (for example a 30-day pass) are a single payment for a fixed period. They never renew and expire automatically.
- Your current plan, expiry date and daily allowance are always visible in your dashboard.
How to cancel a subscription
You can cancel in either of these ways. Renewals stop immediately; your plan stays active until the end of the current paid period and nothing more is charged.
- From your receipt: every payment e-mail from Dodo Payments or Polar contains a link to manage your subscription. Open it and choose Cancel subscription.
- By e-mail: write to [email protected] from the e-mail address used at checkout (or include your username and order reference) with the subject "Cancel subscription". We confirm within 24 hours.
Please cancel at least 24 hours before your renewal date so the next charge does not go through. If a renewal is charged before your cancellation is processed, see Renewals below.
Refunds
First purchase: 7-day money-back guarantee
If Pro does not work for you, you can ask for a full refund within 7 days of your first subscription payment, provided the plan has only been used lightly (roughly what a free account could do in that time). We cancel the subscription and refund the full amount.
Renewals
If you forgot to cancel and were charged for a new period, contact us within 48 hours of the charge. If you have not used Pro in the new period, we refund the renewal in full and cancel the subscription.
One-time passes
One-time passes can be refunded within 7 days of purchase if they have not been used. Used passes are not refundable.
Service problems
If a paid feature is unavailable for a long period because of a fault on our side, we credit or refund the affected time.
When refunds are not available
- after the guarantee window has passed and the plan has been used;
- for accounts suspended or closed for breaking the Terms of Service;
- for the rest of a period after you cancel (you keep access instead).
How to request a refund
E-mail [email protected] with the subject "Refund request" and include your username, the e-mail used at checkout and the order reference from your receipt, or use the contact form. We reply within 2 business days. Approved refunds go back to the original payment method through the payment partner that processed it (Dodo Payments or Polar); depending on your bank it can take 5 to 10 business days to appear.
Plan changes
Switching from monthly to yearly (or back) takes effect at the next renewal. For a custom or team plan mid-period, contact us and we will pro-rate the difference. Downgrades take effect at the end of the current period.
Questions
We are happy to help with any billing question at [email protected] or through the contact page.